About
With 10+ years of deep hands-on experience in the Australian care sector, Hoang Consulting delivers practical, results-focused engagements, from short advisory sessions to 12-month partnerships.
We're vendor-agnostic, working independently with your chosen systems to ensure the best outcome for your organisation, not a software vendor's bottom line.
Services
From system rollouts to AI automation, every engagement is tailored to your organisation's specific needs and goals.
Platform and system rollouts for care management and compliance tools. We manage the complexity to reduce costly delays, keep projects on budget, and get your team operational faster.
End-to-end delivery of complex change initiatives, keeping scope, budget, and timelines in check to reduce the risk of costly overruns.
Targeted automation that cuts admin hours, reduces labour costs, and frees your team to focus on billable, higher-value care activities.
Evidence-based insights that identify cost leakage, optimise funding models, and give leadership the clarity needed to make better operational decisions.
Structured transitions between legacy and modern systems that reduce reconciliation costs, minimise disruption, and protect the integrity of your operational data.
Workflow redesign and regulatory alignment that reduces operational overhead, lowers administration costs, and improves the return on your existing team's time.
Tendio is intelligent workflow automation built specifically for aged care and home care providers. Reduce manual admin, stay on top of compliance, and keep families informed, without needing an IT team.
Not a generic tool reskinned for healthcare. Tendio is built around the compliance and data realities of Australian aged care.
Configured to your systems and workflows. Most solutions are live within days, not months.
100% Australian-hosted. We handle setup, hosting, and ongoing maintenance. You just use it.
Process
30-minute discovery session to understand your challenges, goals, and current environment.
Clear scope, realistic timeline, and transparent fixed-price or time-based pricing, with no surprises.
Full project management from kickoff to completion, with regular updates and measurable outcomes.
Testimonials
"Tracey is exceptional at what she does—a true data genius. She has an incredible ability to problem-solve and adapt technical solutions to tackle complex system challenges, delivering insightful and valuable outcomes."
"Tracey is skilled, knowledgeable and trustworthy. She will ensure the best outcomes for her clients."
"Tracey combines deep technical expertise, exceptional communication, and extensive systems knowledge to deliver meaningful, impactful results for clients."
"The ability to quickly understand the problem statement and to then land on target the first time."
"If you want someone that looks at the achievability of a request, that provides expert advice, without the usual consultancy fluff, then you'll want to use this agency."
"Tracey is very knowledgeable and happy to assist at all times. Tracey is lovely to deal with!"
FAQ
We work with Home Care providers, Aged Care organisations, and Disability Support Organisations (NDIS) across Australia.
Deep hands-on care sector experience with 50+ completed projects and 100% client satisfaction. We focus on achievability: practical outcomes without unnecessary overhead or vendor bias.
Yes, from short advisory sessions to long-term partnerships ranging from 2 weeks to 12 months. We scope engagements to fit your timeframe and budget.
No. We're entirely vendor-agnostic and work independently with your chosen systems. Our recommendations are always based on your organisation's best interests.
Fixed-price or time-based options are agreed during the discovery consultation, with full transparency. No hidden fees, no scope creep without agreement.
Book a free 30-minute consultation via email or phone. We'll discuss your challenges, goals, and requirements, then outline a clear path forward at no obligation.
Get Started
Book a free 30-minute consultation. No obligations, no fluff. Just a practical conversation about what's possible for your organisation.
Book Free Consultation CallA genuine conversation about your current challenges, no sales pitch
Immediate practical insights based on 10+ years of care sector experience
A clear outline of what a tailored engagement could look like for your organisation
Zero obligation. We only proceed if it's the right fit